FAQ

What are remote administrative services?

Remote administrative services are professional support tasks provided remotely, including but not limited to calendar management, email management, data entry, customer service, document preparation, and more. These services help businesses save time, increase productivity, and streamline operations. Check out our services page for more information. If you have a task in mind that isn’t listed, reach out to our team and we’ll confirm if it’s something we can assist with!

How do I get started with your services?

To get started, simply reach out to us via our contact form, email or phone. After an initial consultation to discuss your needs, we will customise a plan and schedule that fits your requirements.

What types of businesses can benefit from your remote administrative services?

Our services are designed to help businesses of all sizes, from startups to established enterprises, in various industries including domestic services, real estate, logistics, e-commerce, and more. Whether you need basic administrative help or complex project management, we’re here to assist.

How much do your services cost?

Our pricing depends on the scope and complexity of the services required. We offer flexible pricing models, including hourly rates or customised packages. Please contact us for a free consultation and quote.

Are your services confidential and secure?

Absolutely. We take your privacy seriously and ensure that all sensitive information is kept secure, eliminating any risks of your data being breached. We follow strict confidentiality agreements and data protection standards to safeguard your business information.

Can I hire you for short-term or one-off tasks?

Yes, we are happy to assist with both short-term and long-term projects. Whether you need help with a single task or ongoing support, we can tailor our services to suit your needs.

How do you communicate with clients remotely?

We communicate through various channels, including email, phone, and project management tools.

What are your working hours?

Our team of agents operate Monday through to Friday, 9am to 5pm.

Can you work with my current team or software tools?

Yes! We are adaptable and can integrate with your existing team and systems. Whether you're using Google Workspace, Microsoft Office, internal CRM software, or any other tools, we can assist in managing your workflow seamlessly.

How do I know if remote administrative services are right for my business?

If you're feeling overwhelmed by administrative tasks, have time-consuming processes that take you away from growing your business, or need extra support, then remote administrative services might be the perfect solution. Contact us for a free consultation to determine how we can help.

Why would I hire a VA rather than hiring an administrator?

There are many benefits of hiring a virtual assistant to conduct your tasks. The biggest advantage is the cost savings. Unlike hiring a full-time employee, your business can save on overhead cost, scalability as you can adjust the hours or number of tasks you assign and increased productivity, allowing your team to focus on growth, increasing overall efficiency and productivity.

How do I get in touch with you for additional questions or support?

You can reach us via the contact form on our website, email us directly at admin@eknadministrativeservices.com, or call 02 9188 5154. We’re happy to answer any additional questions you may have!